Black Library - Double Eagle

Shipping & Returns Policy

Thank you for shopping at Game Knights! We strive to provide the best possible service for all your hobby needs. Please review our shipping and returns policy below.

1. Shipping Information

• Processing Time: Orders are typically processed and shipped within 1-3 business days of purchase. During peak seasons or sales events, processing times may be slightly longer. You will receive an email notification with tracking information once your order has shipped. Orders with pre-ordered items will be shipped within 3 days of their scheduled release.
• Shipping Methods & Costs: We offer various shipping methods through [e.g., USPS, UPS, FedEx]. Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order. You can select your preferred shipping option during the checkout process.
• Estimated Delivery Times: Estimated delivery times are provided by the shipping carrier and are not guaranteed. Once an order has shipped, we are not responsible for delays caused by the carrier, customs, or unforeseen circumstances.
• International Shipping: We offer international shipping to select countries. Please note that international customers are responsible for any customs duties, taxes, or import fees levied by their country. These charges are not included in the item price or shipping cost.
• Order Tracking: Once your order ships, you will receive an email with a tracking number. You can track your order's progress through the carrier's website.
• Incorrect Shipping Information: Please ensure your shipping address is correct and complete before finalizing your order. We are not responsible for orders shipped to incorrectly provided addresses. If an order is returned to us due to an incorrect address, you will be responsible for the cost of re-shipping.

2. Returns & Exchanges

We want you to be completely satisfied with your purchase. If you're not, here's how we can help:

• Eligibility Window: You may return most new, unopened items within 30 days of delivery for a full refund or exchange. Items must be in their original, factory-sealed packaging and in resalable condition.
• Non-Returnable Items:
• Opened or used products.
• Items that are part of a 'blind box' or 'mystery' product once opened (e.g., single booster packs, specific collectible figures).
• Paints, glues, and other consumable supplies once opened or used.
• Gift cards.
• Clearance or sale items marked as final sale.
• How to Initiate a Return/Exchange:
• Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
• Exchanges: If you wish to exchange an item, please follow the return process for the original item and place a new order for the desired item.
• Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at info@gameknightstx.net or +1 254-630-1200 within 7 days of delivery, providing your order number and clear photos of the damage. We will arrange for a replacement or refund at no additional cost to you.

3. Contact Us

If you have any questions about our shipping or returns policy, please don't hesitate to contact us:

• Email: info@gameknightstx.net
• Phone: +1 254-630-1200